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Returns Policy

At Broken String Tennis, we are committed to ensuring your satisfaction with every purchase. Our comprehensive and customer-focused Returns Policy is designed to make your shopping experience smooth and worry-free.

Eligibility for Returns and Exchanges

Returns Policy for Tennis Apparel

 

At Broken String Tennis, we are committed to ensuring your satisfaction with every purchase. Our comprehensive and customer-focused Returns Policy is designed to make your shopping experience smooth and worry-free.

 

Eligibility for Returns and Exchanges

 

To ensure a successful return or exchange, please review the following guidelines:

 

  • Return Window: Items are eligible for return within 30 days of the delivery date.
  • Condition of Items:
    • Items must be unworn, unwashed, and in their original condition.
    • Tags and original packaging must remain intact.
    • Items showing signs of wear, damage, or alteration will not be accepted.
  • Non-Returnable Items: For hygiene and quality control reasons, certain items, such as socks or undergarments, are not eligible for returns unless defective.

Return Options

  • Exchange: Need a different size, color, or style? We’ll help you find the perfect fit at no additional cost for the first exchange.
  • Refund: Choose between:
    • A full refund to your original payment method.
    • Store credit to use toward future purchases.

The Returns Process

Follow these steps for a seamless return:

  • Start Your Return: Visit our Returns Portal and complete the return form.
  • Prepare Your Package:
    • Securely pack the item(s) in the original packaging, ensuring all tags are attached.
    • Include the return confirmation slip or your order details.
  • Shipping Your Return:
    • Use our prepaid shipping label (available upon request) for easy returns.
    • If using your own shipping method, ensure it is trackable for your peace of mind.

Processing Timeline

  • Once your return is received, our team will inspect the item(s) within 3 business days.
  • Refunds or exchanges will be processed within 7 business days of approval.
  • Refunds may take up to 5 additional business days to reflect in your account, depending on your payment provider.

Important Notes

  • Original shipping fees are non-refundable
  • Returns that do not meet our guidelines may be subject to a partial refund or rejection.
  • For international orders, return shipping fees are the responsibility of the customer unless the item was defective or incorrect.

Need Assistance?

Our team is here to help! If you have any questions about your return, please contact us at:

📧 Broken String Tennis@gmail.com

📞 +000-000-000

We strive to provide a worry-free shopping experience because your game deserves nothing less than the best!