Returns
Returns Process
-If you have a return please email us at info@brokenstringtennis.com with your order number and we are happy to help get your return started.
-Prepare Your Package: Securely pack the item(s).
-If using your own shipping method, ensure it is trackable for your peace of mind.
Returns Eligibility
-We stand behind the quality of our products, so if you are unhappy with anything, let us know and we will take care of it. Contact us at info@brokenstringtennis.com.
-You have 30 days from the delivery date to return an item.
-Items must be unused and in resellable condition.
Non-Returnable Items
-Sale or clearance items.
-Worn or used
Exchanges
Want to exchange something? Contact us at info@brokenstringtennis.com
Damaged or Defective Items
If your item arrives defective or damaged, please contact us within 48 hours of receiving it. Photos required. Contact us at info@brokenstringtennis.com
Return Options
-A full refund to your original payment method.
-Store credit to use toward future purchases.
Processing Timeline
-Once your return is received, our team will inspect the item(s) within 3 business days.
-Refunds or exchanges will be processed within 7 business days of approval.
-Refunds may take up to 5 additional business days to reflect in your account, depending on your payment provider.
Important Notes
-Original shipping fees are non-refundable
-Returns that do not meet our guidelines may be subject to a partial refund or rejection.
Need Assistance?
-Our team is here to help! If you have any questions about your return, please contact us at.
We strive to provide a worry-free shopping experience because your game deserves nothing less than the best!
